Contact us

Do you want to make a return? Click here

If you have any questions, you are welcome to contact us by phone at +45 31 90 00 53, via chat, by filling out our contact form, or by email at support@byic.com.

For product complaints, please provide the following information.
Please do not return a claimed item before the case has been clarified with our customer service team:

• Order number

• Photo documentation and price tag attached

• A brief description of the issue

We aim to respond to your inquiries as quickly as possible within our opening hours.
Please note that changes to an order can only be made during customer service opening hours.

Customer Service Opening Hours

• Monday–Thursday: 08:30–16:30

• Friday: 08:30–15:00

• Lunch break: 12:00–12:30

• Saturday–Sunday: Closed

• Public holidays: Closed